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Self-Defeating Habits of
Otherwise Brilliant People®
Pulling Together In a World of Change
Content of The Four
Skill-Building Modules
MODULE ONE: Change and Resistance

  • Move beyond blame and optimize productivity ~ even during rapid change
  • Transform resentment into a shared responsibility for the future
  • Prevent costly conflicts instead of continuously resolving them
  • End negative assumptions about other people and groups
  • Renew energy and optimism, lower absenteeism, turnover and stress
  • Stop projects from being derailed by power struggles and turf wars
  • Build teams that align with leadership, and pull together
MODULE TWO: Redirect Anger, Blame and Resentment

“The best source on
workplace incivility
and stress.”

- Matt Villano
The New York Times
  • Calm angry colleagues or customers using a proven five-step technique
  • Use appreciation and respect as antidotes for stress and anxiety
  • Turn self-righteous indignation into curiosity and concern
  • Increase collaboration between departments and functions
  • Engage in a hardheaded search for solutions
  • Create legacies of integrity and trust
MODULE THREE: Your Organization’s Hot-Spots

“The first time I
heard this seminar
I felt cheated.
I wish I had heard
it 30 years ago.”

– Larry Giglioti
South Dakota Game
Fish & Parks
  • Apply seminar strategies to critical issues in your organization~ identified prior to the session by an in    house planning team
  • Begin solving long-standing tensions during the seminar
  • Address widespread misunderstandings and discover the hidden reasons for other groups’ behaviors
  • Turn downward spirals of resentment and retaliation into cycles of cooperation, understanding and    respect
  • Shift groups’ focus away from blame and onto the five root causes of workplace tension
  • Increase your team’s ability to identify and eliminate barriers to productivity
  • Transform long-term enemies into rock-solid allies
MODULE FOUR: Breakthrough Conversations

  • Apply seminar strategies to critical issues in your organization
  • Diffuse defensiveness and fear
  • Learn to engage in conversations with a 96% likelihood of positive outcome
  • Take issues directly to stakeholders and secure their commitment to a search for solutions
  • “You won’t be
    the same after
    you hear Anna’s
    message – even
    years later.”

    – Heidi Hudson
    Sales Supervisor
    Hickory Tech
  • Build alignment by being “soft on the people ~ hard on the problem” of workplace tension
  • Resolve long-standing roadblocks
  • Forge lasting agreements
  • Build an enduring legacy based on teamwork and trust

Skills that change your world

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