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Self-Defeating Habits
of
Otherwise Brilliant People®
Pulling Together In a World of Change
Content of The Four
Skill-Building Modules
MODULE ONE:
Change and Resistance
•
Move beyond blame and optimize productivity
~ even during rapid change
•
Transform resentment into a
shared responsibility for the future
•
Prevent
costly conflicts instead of continuously
resolving
them
•
End negative assumptions
about other people and groups
•
Renew energy and optimism, lower absenteeism,
turnover and stress
•
Stop projects from being derailed
by power struggles and turf wars
•
Build teams that align with leadership, and pull together
MODULE TWO:
Redirect Anger, Blame and Resentment
“The best source on
workplace incivility
and stress.”
- Matt Villano
The New York Times
•
Calm angry colleagues or customers
using a proven five-step technique
•
Use appreciation and respect as antidotes
for stress and anxiety
•
Turn self-righteous indignation into curiosity and concern
•
Increase collaboration between departments and functions
•
Engage in a hardheaded search for solutions
•
Create legacies of integrity and trust
MODULE THREE:
Your Organization’s Hot-Spots
“The first time I
heard this seminar
I felt cheated.
I wish I had heard
it 30 years ago.”
– Larry Giglioti
South Dakota Game
Fish & Parks
•
Apply seminar strategies to critical issues in your organization
~ identified prior to the session by an in house planning team
•
Begin solving long-standing tensions
during the seminar
•
Address widespread misunderstandings
and discover the hidden reasons for other groups’ behaviors
•
Turn downward spirals of resentment and retaliation into cycles of cooperation, understanding and respect
•
Shift groups’ focus away from blame
and onto the five root causes of workplace tension
•
Increase your team’s ability to identify and eliminate barriers to productivity
•
Transform long-term enemies
into rock-solid allies
MODULE FOUR:
Breakthrough Conversations
•
Apply seminar strategies to critical issues in your organization
•
Diffuse defensiveness and fear
•
Learn to engage in conversations with a 96% likelihood of positive outcome
•
Take issues directly to stakeholders and secure their commitment
to a search for solutions
“You won’t be
the same after
you hear Anna’s
message – even
years later.”
– Heidi Hudson
Sales Supervisor
Hickory Tech
•
Build alignment
by being “soft on the people ~ hard on the problem” of workplace tension
•
Resolve long-standing roadblocks
•
Forge lasting agreements
•
Build an enduring legacy based on teamwork and trust